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Take Care of Yourself Before You Take Care of Your Customer
One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More
You Bever Know Who Youre Serving
You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More
Clients... and 38 ways to communicate with them
As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More
Customer Service - A Lost Art?
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More
Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More
Customer Service A Chickens Way
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More
Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More
Losing Angry Customers
This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More
Create Win-Win Deals With Your Competitors
In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More
Making The Most Of Newsletters
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More
Chattanooga Times Free Press
A company offering home warranty and repair services is putting down roots in Chattanooga, and its new customer care center will help push the number of ...
New HomeServe USA customer center creates 140 jobsBusinessWeek
HomeServe To Bring 140 Jobs to East BrainerdWDEF News 12
all 23 news articles »
MarketWatch (press release)
... further distinguishing the company as the one businesses have come to rely on for value, superior customer service and the best in business solutions. ...
and more »
RTT News
... and wireline networks in Washington, including $150 million investment in wireless network, to continue improving customer service in Washington. ...
AT&T Invests More Than $60 Million in Ohio in Its Wireless NetworkTrading Markets (press release)
AT&T Invests More Than $9 Million in Washington, D.C., in Its Wireless NetworkMarketWatch (press release)
all 227 news articles »
TechRepublic
It assesses the state of customer service issues specifically, what the support industry does and how well it does it. (Is this item miscategorized? ...
and more »
Communications Technology
Digitaltrends.com
The service launched with 10 preset commands for the most frequently accessed account functions, ranging from customer service queries to finding what's on ...
Comcast Gets TextyMultichannel News
all 23 news articles »
MarketWatch (press release)
BMC's Remedy suite now supports more than 4000 service requests every month, seamlessly integrating customer support, change, asset and request management. ...
and more »
TechCrunch
I used to love your service, best of all time, was never happier…now it's a joke. Support is a joke. Customer Service, a joke. They said they would give me ...
and more »
Business Gazette
Cereta Lee is seeking re-election as Prince George's County register of wills with a focus on customer service, an issue she ...
and more »
MarketWatch (press release)
"We are always looking for ways to improve our customer service, and we believe that CSI's products and services will allow us to better serve our customers ...
and more »
MarketWatch (press release)
We felt that it was essential to align our customer service offering to the exceptional experience offered by our products. With that in mind we needed a ...
and more »
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Making the Connection: Customer Relationships That Build Your Business
Have you ever wondered why you often find a coupon... Read More
Got A Consumer Problem?
Millions of people, just like you, end up with a... Read More
What Type Of Software Is This?
The other day while at the book store, I came... Read More
4 Easy Steps to Better Online Customer Support
Customer support is very important when you're running a business,... Read More
RETAIL GREETERS: Sales Builders or Customer Turnoff?
Do you need greeters or should you avoid them? That... Read More
Dont Eliminate The Middle Man - Add One
Today, there are situations when we actually add a "middle... Read More
Create Win-Win Deals With Your Competitors
In the competitive world of the 20th century, we generally... Read More
When the Customer Demands: Give a Discount or Lose the Order
Periodically every sales person encounters the customer who refuses to... Read More
Customer Service Tips - Is Your Business A Leaky Bucket?
Customer service and customer service training are vital for any... Read More
Establishing Yourself as an Expert in the Eyes of Your Customers
The most important aspect of a successful business is developing... Read More
Over Deliver - The Key to Customer Satisfaction
Client satisfaction starts with meeting or beating the contractual obligations... Read More
Handling Customer Complaints
Even the best business will receive an occasional customer complaint.... Read More
Over Delivering Provides Big Results
Over promising is a problem only when you under deliver.... Read More
Service Equals Performance Equals Service
Service can be described as a "performance" of some kind... Read More
Putting The Serve Back Into Customer Service
Good service is easy to spot and hard-to-find. Mediocre service... Read More
Passing the After-Sales Test
Some time ago a major UK food retailer decided to... Read More
Do You Want More Profits? - Follow The Golden Rules Of Providing Good Customer Service
Last night I was at my computer and a Skype... Read More
Committed To Your Customer? Prove It When They Complain!
Businesses like to brag in their advertising about quality of... Read More
Customer Service Has Moved Toward Customer Care
As I waited for an answer to my VCR inquiry... Read More
Cheap To Keep
You've heard it all before when it comes to stats... Read More
Putting The Service Back In Customer Service
The future of customer service is here. Technology has made... Read More
Automating Your Customer Support
My regular readers will know that one of the things... Read More
Learning from Your Employees and Customers Complaints
Listening to complaints, whether they're reasonable or not, is a... Read More
How To Build Stellar Client Relationships
Your opportunity to build a stellar client relationship starts with... Read More
Are You A Coward? I Was
Over the last month, I have come to hate emails... Read More
Complaining Consumers
The salesman's job is to be well informed; extremely well... Read More
Minimize The Pain of Check Recovery
$350 million in bad checks are written each and every... Read More
Make Your Customer Your Friend
The simplest way to describe a 'durian' (pronounced doo-ree-ann) is... Read More
Customer First Customer Service
The world of customer service is rapidly changing. Thirty years... Read More
Debt Elimination Scam
May people these days have a problem with mounting debt.... Read More
From Disgruntled to Champion - How to Turn an Unhappy Client Into Your Best Customer
It's a salesperson's worst nightmare- the phone call that comes... Read More
Service Equals Performance Equals Service
Service can be described as a "performance" of some kind... Read More
Who Says the Customer is Always Right?
We all know the old adage, "The Customer is Always... Read More
Customer Service Consultants
When all else fails in your company to meet the... Read More
Accountability
The Call Center world is an intense pressure-driven environment continually... Read More
When the Customer Demands: Give a Discount or Lose the Order
Periodically every sales person encounters the customer who refuses to... Read More
How to Retain Your Customers the Dish Network Way
Customer retention is vital to a business. If you cannot... Read More
All of the World of Business Is a Stage
One of the basics of acting taught to me in... Read More
Communicating Value
Abstract: People buy for their reasons, not yours. This article... Read More
11 Moments of Truth
These moments come when a customer or client?1. Hears someone... Read More
How To Boost Your Bottom Line With Two Little Words
I hate to sound like one of those cheesy get-rich-quick... Read More
Committed To Your Customer? Prove It When They Complain!
Businesses like to brag in their advertising about quality of... Read More
What Type Of Software Is This?
The other day while at the book store, I came... Read More
Sales Marketing: 10 High Impact Ways To Improve Your Customer Service
If you want to last a long time in business... Read More
Customer Service Tips - Is Your Business A Leaky Bucket?
Customer service and customer service training are vital for any... Read More
Caring for Your Customers
You probably think I am going to say something like,... Read More
Treating the Customer Dissatisfaction Epidemic: How to Go Beyond Simply Masking the Symptoms
Corporations in every sector are spending more than ever before... Read More
Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most... Read More
Astonish your Customers With These Customer Service Tips
Customer service today is getting worse. Win customers over and... Read More
Top Ten Strategies for Delivering 5-Star Customer Service
Customer satisfaction is valuable, but customer loyalty is priceless. In... Read More
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